What information is collected on Hermes.com?
You may use the Hermes.com website without providing any personal information to HERMÈS INTERNATIONAL. You will however, need to provide certain information, including your name, address, telephone number and e-mail address, as well as certain financial information (such as your charge or credit card number) if you choose to purchase products offered on the Hermes.com website for the purposes of paying for the products you ordered and processing your order. Any information you provide on the Hermes.com website may be processed in the UK or in France and will be stored on HERMÈS INTERNATIONAL's server in France.
You may choose to allow HERMÈS INTERNATIONAL to store this information in the HERMÈS customer database and, in case of order, to send it to HERMÈS SELLIER by selecting the appropriate checkbox at the time of your registration or during the purchasing process. Your personal information are kept 10 years.
You may also request by sending an e-mail to HERMÈS SELLIER delete your personal information at any time as soon as your order has been processed and delivered (see "Changes and access to your personal information"). HERMÈS INTERNATIONAL may collect non-personal information about you even if you do not purchase any products on the Hermes.com website; see "Cookies."
HERMÈS INTERNATIONAL also provides you with the opportunity to receive information from the HERMÈS group, which may be of interest to you, including information relating to Hermès products in the UK and new products offered on the Hermes.com website. If you do not want to receive such information by e-mail, you may opt-out of further communications at any time by contacting our Customer Service Department by e-mail at email@example.com or by calling us at +44 (0)20 7098 1888.
What use is made of the information you provide on Hermes.com?
HERMÈS INTERNATIONAL may disclose the information you provide on the Hermes.com website to HERMÈS SELLIER, in order to process your order and deliver it to you.
HERMÈS INTERNATIONAL may also disclose the information you provide on the Hermes.com website to other companies in the HERMÈS group, in order that such corporate affiliates may contact you with respect to information about such corporate affiliates, including products and services of such corporate affiliates that may be of interest to you. If you do not want to receive such information by email, you may opt out as set forth above in the section entitled "Receiving information".
HERMÈS INTERNATIONAL may also disclose the information you provide on the Hermes.com website to third parties who provide services on or to the Hermes.com website. To verify your information, authenticate payments and process orders, HERMÈS INTERNATIONAL may disclose certain financial and other information you provide to HERMÈS INTERNATIONAL to third parties that provide credit reporting, payment or order fulfillment services.
HERMÈS INTERNATIONAL may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process. For example, HERMÈS INTERNATIONAL may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the Hermes.com Terms and Conditions, or who may be causing injury to, or interfering with, other users of the Hermes.com website. In the event that HERMÈS INTERNATIONAL, HERMES SELLIER, or all or part of its or their assets, are acquired by a third party, the Hermes.com customer list may be included in the transferred assets.
Most browsers accept cookies automatically, but can also be configured not to do so or to indicate when a cookie is being sent. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the Hermes.com website.
HERMÈS INTERNATIONAL has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the Hermes.com website is stored on a secure site operated by HERMÈS INTERNATIONAL's financial institution. Transactions conducted on the Hermes.com website are protected by an SSL encrypting system. Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
Changes and access to your personal information
You may ask HERMÈS SELLIER for access to or to correct, update or delete information you have provided to HERMÈS INTERNATIONAL for HERMÈS customer database by contacting our Customer Service Department (see "Contact us"). If applicable, you should be sure to provide HERMÈS SELLIER with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary. HERMÈS INTERNATIONAL may also retain, for archival purposes, copies of communications with users of the Hermes.com website and any response to questions or comments sent to users by HERMÈS INTERNATIONAL.
HERMÈS SELLIER, 24, rue du Faubourg Saint-Honoré, 75008 Paris (France) is your data controller for the purposes of the Data Protection Act 1998.
If you have any questions about the HERMÈS group's privacy policies and practices, please feel free to contact our Customer Service Department by telephone at + 44 (0)20 7098 1888, by e-mail at firstname.lastname@example.org or at Hermès International / Hermes.com, 24, rue du Faubourg Saint-Honoré, 75008 Paris (France). Tel. + 33 (0)1 40 17 49 20.