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Frequently Asked Questions

Hermès products / General questions

+44 (0)20 7098 1888

From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m.

contact us by e-mail

How can I purchase a Birkin or Kelly bag?

Our Kelly and Birkin bags are sold exclusively through our physical boutiques (a list of locations may be found at stores.hermes.com). Due to the numerous requests for these items, it is possible that the model you are looking for may not be available. We invite you to contact one of our sales staff, who will be happy to provide you with assistance.

How do I authenticate an Hermès product?

The only way to guarantee the authenticity of an Hermès product is by making your purchase through our official website Hermes.com, at an Hermès boutique or through an authorised distributor (corner store in a department store, authorised watch dealer, etc.). An original invoice is created at the time of purchase for both online and in-store purchases. We cannot guarantee nor verify the authenticity of an item purchased outside of an official Hermès point of sale.

Do you offer catalogues?

Hermès does not offer a catalogue. However, we would be happy to provide you with a scarf or tie brochure, which present excerpts from our collections, as well as our "Le Monde d’Hermès" magazine, which presents the world of our brand, as well as a selection of our products.
Please send us an email under the "Contact us" section with your complete postal address.
You may also visit one of our boutiques (a list of locations may be found at stores.hermes.com) where one of our sales staff can provide you with a copy of one of these publications, subject to availability.

Do you sell your orange boxes?

The Hermès "orange boxes" are created especially to protect the products that they contain. This is why they are not available for individual sale.

Where are Hermès products manufactured? What kind of fabrics do you use?

The vast majority of Hermès products are manufactured at our production sites in France.
Our bags, luggage and small leather goods are produced by our artisans at approximately 12 French leather goods manufacturing facilities. All of our silk items (notably, ties and scarves) are woven and printed at our factories in the region of Lyon, the birthplace of silk. Hermès also makes use of specific expertise, such as watch-making from Switzerland, cashmere from Mongolia, lacquer from Vietnam and wool from Scotland.