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Frequently Asked Questions

Your order / Online shopping

+44 (0)20 7098 1888

From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m.

contact us by e-mail

How may I get assistance with my online order?

Please contact our Customer Service department by telephone or by email under the "Contact us" section.

How do I change information on my order after it has been placed?

Please contact our Customer Service department as soon as possible by telephone or by email under the "Contact us" section.

I just finalised my order but I still have not received the order summary.

You may experience a few minutes' delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an e-mail, please contact our Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary.

Can I purchase a product with a credit card whose holder name is not mine?

Yes. In this case, please enter the billing address associated with this card.